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SUPPLIER/VENDOR DISPUTES

As any purchasing or quality control manager will attest to, working with suppliers and vendors inevitably involves problems.  While most of these problems get resolved in the normal process of doing business together on a day-to-day basis, occasionally a particularly sticky problem can arise that defies resolution.  Assuming that the organization wants to maintain an ongoing working relationship with the vendor/supplier, using collaborative mediation to resolve these particular sticky problems can pay significant dividends.  In addition to resolving the problem at hand, utilizing collaborative mediation inevitably builds trust and enhances the relationship with the vendor/supplier.  Trained mediators can often ferret out issues underlying the conflict that neither the employer nor the supplier/vendor were conscious of.  Identification and resolution of the underlying issues can often have positive impacts on the organization's relationships with other suppliers as well.

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