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Going to arbitration to resolve an issue covered by a collective bargaining agreement can be a risky and potentially costly option.  Well-trained arbitrators will make their decisions based on who is "right", rather than what seems fair, or what works best for the parties involved.  In most cases, an employer who has handled the situation well will want to have the issues decided based on a strict interpretation of the contract.  However, at times it is to the advantage to the employer to create a collaborative solution to the situation that is not bound by the terms and history of the contract.  In these situations, collaborative mediation can offer of the opportunity for a win-win solution rather than a win-lose confrontation.  (In the event that the mediation is unsuccessful, the issue can still be resolved through arbitration.)

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